Privacy Policy

Swainson Gas Services are committed to protecting the rights of individuals in line with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR). This policy details what information we may collect from you, how it is collected, how we will use it and who we might share it with.

For this purpose Swainson Gas Services is the Data Controller and our address is 76 Cavendish Road, Hazel Grove, Stockport, Cheshire SK7 6JH.

How & Why is the Information Collected?

We will collect information from you that is necessary for us to provide you with the service you require, or for the performance of a Central Heating Maintenance Contract.

Any personal information you provide will be stored and used by us in accordance with this policy and to comply with the Data Protection Act 1998 and the General Data Protection Regulation. We use the information we have collected as follows:

To provide our services to you

For gas servicing and safety records

To contact you in relation to, and to perform your central heating maintenance contract

What Information do we Collect About You?

Your name

Your address

Your contact telephone number/s

When you visit our website our web server does not capture or store personal information, it does however record your IP address; this is used to help us to manage our website and to continually improve our service to you. 

What is the Legal Basis for Using Your Information?

To comply with the General Data Protection Regulation we are required to have a legal basis for collecting and using your personal data. The lawful bases we rely on to use your personal information for the purposes set out in this privacy policy are:

To enable us to provide you with our central heating services and for the performance of a central heating maintenance contract

Legitimate reasons where the work cannot be completed without using this information

Legal reasons for example carrying out gas safety inspections and issuing gas safety certificates

Who do we Share your Personal Data with?

We will protect and keep your personal data confidential but subject to the provision of any applicable law and depending on the services concerned, we may disclose your information to a the following third parties:

Contractors and sub-contractors, if it is necessary to provide you with a service that you have requested or in relation to your central heating maintenance contract with us. Any personal information supplied to them will be the minimum required to address your individual needs

Any relevant government regulator, authority or law enforcement agency to comply with any laws, rules and regulations imposed by any governmental authority

The police, if the information is required to detect or prevent a crime

 

If the Company shares your personal data with third parties, we will take all reasonable steps to ensure that the third party has appropriate measures in place to safeguard your personal data and that it is solely used for legitimate purposes in line with this privacy notice.

Other than indicated above, we will not disclose any of your personal information without your consent unless we are required to do so by law.

We will not sell, rent out or trade your personal information to any other third party. We will not transfer the information you provide to us outside of the European Economic Area.

Our Website and Cookies

Cookies are small text files which contain a small amount of information that is downloaded to your computer or mobile device when you visit a website. When you visit the website again, or visit another website which recognises that cookie, your device is able to communicate with the website and the website can read the information held in that cookie. Usage of cookies on our website cannot be used to identify you personally.

Our website simply provides users with information and content. It has no signup capabilities, no login form and doesn’t send out newsletters. We use Google Analytics software to collect information about how you use our website. These cookies enable us to make sure the site is meeting the needs of our users and to help us make improvements. This information is only processed in a way which does not identify anyone.

The table below explains the Google Analytics Cookies we use and what they are used for:

Google Analytics Tracing Code that logs details about the visitor's browser and computer.

Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit.

Used to calculate the duration of a website visit.

Used to calculate the duration of a website visit

Used to throttle the speed of requests to the server.

Saves user defined tracking parameters for use in Google Analytics.

Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. 6 mths

Removing and Disabling Cookies

If you want to control or delete the cookies on your computer you can manage them through your browser settings (See the ‘Help’ menu of your browser to see how). To find out more about cookies and how to manage them, visit www.aboutcookies.org and www.allaboutcookies.org

How Do We Protect your Information?

We have security procedures covering the storage and disclosure of your information in order to prevent unauthorised access to comply with the Data Protection Act 1998 and the General Data Protection Regulation. Only relevant members of staff will access the personal information you give to us.

How long do we keep your Information?

We will store any personal data which you have given to us for as long as you continue to use our services. This applies to all records, irrespective of the format and medium, and covers paper and electronic records, including emails. We will regularly review the data we hold for you and when it is no longer required it will be securely destroyed.

What are your Rights?

At any time you have the right to request us:

To provide details of information we hold about you, how we use it and how it is stored

To correct your information if any data we hold about you is incorrect

To stop processing your personal data or object to our continued use of it. This does not affect any processing that has been carried out prior to your request being received

To limit what we do with your information

To transmit all or any personal data we hold regarding you to a third party in a commonly used format

To delete any or all personal data that we hold on you. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have, but we would always inform you at the time if this was the case

To withdraw your consent at any time if we have been using your information on the legal basis of consent. This wouldn’t affect any use of your personal data carried out up until that point, but would have immediate effect from when we receive your request

Any requests or objections should be made in writing by email to info@swainsongas.co.uk or in writing to Swainson Gas Services Ltd, 76 Cavendish Road, Hazel Grove, Stockport, Cheshire SK7 6JH.

Customer Feedback and Complaints

If you are not happy about how we are using your personal data, please email us at info@swainsongas.co.uk and we will try to resolve any issue.

If you are not satisfied with our response you can contact the Information Commissioner’s Office at www.ico.org.uk, click the “Report a concern” link and then following the steps found on the page. Alternatively you can write to them at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Changes to our Privacy Policy

Swainson Gas Services Ltd will keep this privacy policy under regular review. We may change the policy from time to time by updating this page, so that you are always kept informed of how we collect and use the information and when we would disclose it.

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